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Dispatcher/Operations Specialist

Burlington or St Catharines, Ontario
The Dispatcher/Operations Specialist will direct the day to day activity of the commercial vehicles within Emterra Group. This includes monitoring of drivers, accurately distributing the power equipment according to schedules/routes, answering customer inquiries/complaints, receiving and updating information ongoing daily. You will be responsible for maintaining our internal database software to enter and optimize routing, tracking new & updating customer information, inputting information into documents and databases.

What will you do?
  • Provide excellent customer service to incoming calls from customers;
  • Address issues promptly and communicate with   appropriate personnel and sales representatives  so that it can be handled efficiently;
  • Ensure that accurate information is entered into Route Optix(software) on a continual basis;
  • Communicate with maintenance on repairs of trucks, equipment and bins and   and monitor completion;
  • Schedule and re-route according to equipment and driver availability;
  • Close all routes daily so that checks and balances are finalized;
  • Ensure a working daily inventory check is   completed on all containers and locations are updated in Route Optix;
  • Schedule trucks for repairs as needed, make arrangements for drivers to drop and pickup, work with outside vendors and other divisions to complete;
  • Update routes  to reflect changes in customers or service requirements daily;
  • Check Route Optix container  inventory for next day planning;
  • File drivers log sheets as per MTO requirements and check and monitor safety and compliance issues or changes in regulations or company policy;
  • Send drivers approved daily time sheets to senior management for approval
  • Ensure proper and thorough route closing daily;
  • Print disposal reports, route profitability and customer profitability report on weekly basis for management to review;
  • Issue/Receive PO’s in GP for weekly truck washes/ Diesel Purchases get approved and process;
  • Provide backups to accounting send with invoices;
  • Enter and match Petro fuel invoice for staff who have gas cards and get the gas receipts;  
  • Fuel inventory report on monthly basis;
  • Print weight reports for customers as requested;
  • All other duties assigned by manager;
What will you bring?
  • High school diploma or GED required
  • College program in logistics or equivalent business related experience preferred
  • Strong customer service knowledge & background;
  • Experience with routing software/dispatching software is an asset;
  • Advanced computer skills - Outlook, Excel, Word
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Able to work well under pressure
  • Flexible, able to deal with change
  • Strong attention to detail
  • Very organized, with excellent multi-tasking and problem solving skills
  • Excellent customer service/communication skills
  • Strong work ethic and positive team attitude
Core Competencies
  • Customer Focus
  • Communication
  • Energy & Stress Management skills
  • Team Work
  • Problem Solving
  • Accountability and Dependability
Working Conditions
  • Manual dexterity required to use desktop computer and peripherals
  • Sitting and repetitive tasks related to role
  • Overtime as required
  • Lifting or moving up to 10lbs may be required
What do we offer?
  • A rewarding career in a Company with a mission to create environmentally sustainable communities;
  • A solid organization within which you are able to develop your competencies for future growth;
  • As part of a small team, ongoing support and resources to ensure your success in this role; and
  • A family-oriented culture with an entrepreneurial mind-set that encourages you to take ownership of your role and effect change.
No agencies.  No phone calls please.  Emterra thanks all applicants for their interest however, only qualified candidates will be contacted.
Emterra Group is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).
Should you require accommodations during the recruitment and selection process, please inform Human Resources in any of the following ways:; 905-336-9084, Extension 1103; or by mail at 1122 Pioneer Road, Burlington, ON, L7M 1K4.
No agencies. No phone calls please. Emterra thanks all applicants for their interest however, only qualified candidates will be contacted.
Emterra Group is a leader in providing integrated recycling resource management and waste disposal solutions to the industrial, commercial and institutional (ICI) sectors and municipalities throughout Canada. Our view of waste management means maximizing recycling and waste diversion. Whether you see it as garbage, waste, trash, rubbish or junk, we see waste another way – as a resource to be collected and recycled into new, usable products. From tire recycling to liquid waste – we turn waste into resources. 
Emterra Group is committed to meeting the accessibility needs of all individuals in accordance with legislation and Human Rights in all provinces.  Should you require accommodation during the recruitment and selection process, please inform Human Resources in any of the following ways:  send an email to; by phone 905-336-9084, Extension 1103 or by mail to 1122 Pioneer Road, Burlington, ON L7M 1K4.
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